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  1. Brand Promise: Know it, honor it, be energized by it. The Brand Promise defines who YOU are-- it's our DNA.

  2. Be Ladies and Gentlemen: Dressing professionally is the first step to showing passion and delivering excellence.

  3. Continuous Improvement: Pursue excellence to recognize defects and make corrections. See it - Say it - Solve it.

  4. Positive Experience: Delivering the 3 Steps of Service with passion ensures satisfaction, trust and loyalty.

  5. Company Expectations: Should be known by all staff. It's everyone's responsibility to support company expectations.

  6. Create Pride & Joy: In the workplace, employees have the right to be involved in planning the work they do.

  7. Smile: Using proper vocabulary, say "Good morning", "I'd be happy to", "Let me find that for you."

  8. Accountability: Create a work environment of teamwork that supports our Brand Promise.

  9. Empowerment: Never lose a customer. Own the issue until it's solved. See it - Say it - Solve it.

  10. Be and mk Ambassador: 24/7, always talk positively, think safety, and protect mkC assets.
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Internal Resource Hub
© MKcellular 2023
  • Pricing Matrix
    • Pricing Matrix
  • Resources
    • ACP
    • Promo Exception Form
    • AT&T Unlock
    • Asurion Claims
    • Assurant Claims
    • Assurant Deductibles
    • Apple Backup Wipe
    • Apple Care Coverage
    • BYOD Compatability
    • Premium Content
    • Datascape
    • Verizon Ports
    • DF Return Label
  • Forms & Docs
    • Fraud Reporting
    • PED List
    • PED Submission Form
    • Military Discount Form
    • COO Form (PDF)
    • COO Submission Page
    • COO Prepaid (PDF)
    • Port Request Info
    • Call Forwarding
    • Visual Voicemail
  • Employees
    • Videos
    • Training Videos
    • SEED
    • PTO Requests
    • BizCards & Name Tags
    • Employee Handbook
    • Doctor Note
  • Manager Forms
    • BiR Videos
    • BiR Leads
    • MK Card expenses
    • Stripe
    • Reimbursement
    • Collateral Order
    • Tardiness Tracker
    • EOD Deposit Slips
    • Cleaning Slips
  • EU Returns
  • Calendars
  • VPC